Last Updated: 2 December 2025
1. Acceptance of Terms
1.1 These Terms of Service (Terms) govern your access to and use of the ZYNLA software platform and related services.
1.2 The Services are provided by Liaimoana Mulitalo, ABN 98560854973, trading as ZYNLA (ZYNLA, we, us, our).
1.3 By creating an account, subscribing to a plan, or using any part of the ZYNLA platform, you agree to be bound by these Terms and our Privacy Policy (available at https://www.zynla.com.au/privacy-policy).
1.4 If you are using the Services on behalf of a business or organisation, you confirm you are authorised to accept these Terms on its behalf.
2. About ZYNLA & the Platform
2.1 ZYNLA is a salon booking, communication and automation platform built on white-label software licensed from third-party providers (including GoHighLevel) and integrated services such as telephony, email, and payment gateways (collectively, the Platform).
2.2 While ZYNLA configures and manages its own templates, workflows and automations, we do not own or control the underlying infrastructure of those third-party systems.
2.3 Some features and functionality may depend on the availability and performance of those third-party services.
3. Eligibility, Accounts and Access
3.1 You must be at least 18+ years old to use the Platform.
3.2 To access the Platform, you must create an account (Account) using a valid email and/or mobile number and a secure password. You are responsible for keeping your login details confidential.
3.3 You may invite team members or staff to use your Account as authorised users. You are responsible for everything they do inside your Account.
3.4 You must ensure all information in your Account is true, accurate and kept up to date.
3.5 We may suspend or terminate your Account if we believe you have breached these Terms, misused the Platform, or used it for unlawful or fraudulent purposes.
4. Fees, Payment & GST
4.1 To use ZYNLA on a paid basis, you must purchase a subscription plan (Subscription) as shown on our pricing page at https://www.zynla.com.au/pricing (or any replacement URL we notify you of).
4.2 Currency & GST (Australia)
a. All plan prices are shown in Australian Dollars (AUD).
b. Our advertised plan fees are exclusive of GST unless we clearly state otherwise.
c. Where we are required to charge GST under Australian law (for example, if your billing address is in Australia), GST will be added at the applicable rate at checkout and shown on your invoice.
4.3 If you are located outside Australia, local taxes or duties may apply under your own local laws. You are responsible for any such taxes.
4.4 Subscription fees are charged in advance on a recurring basis (for example, monthly) to the payment method you provide (such as a credit or debit card).
4.5 You authorise us and our payment processor (for example, Stripe) to store your payment details and to automatically charge your Subscription fees and any usage-based charges (such as SMS, phone calls or other add-ons) as they fall due.
4.6 If a payment fails and is not corrected after reminder attempts, we may suspend access to your Account until full payment is received.
4.7 Except where required by law (for example, under the Australian Consumer Law), all fees are non-refundable, including if you cancel during a billing period.
5. Use of the Platform
5.1 You agree to use the Platform only for legitimate business purposes and in accordance with these Terms and all applicable laws.
5.2 You must not (and must not allow anyone else to):
a. copy, reverse engineer, resell or attempt to extract the source code of the Platform;
b. share your login details with unauthorised people;
c. use the Platform to send spam, unlawful, misleading, harmful or abusive messages;
d. upload viruses or any malicious code; or
e. attempt to bypass security, probe the system, or access another user’s account.
5.3 We may monitor usage to protect our systems and other users, and we may suspend or terminate access if we reasonably believe the Platform is being misused.
6. Third-Party Services & Integrations
6.1 The Platform connects with third-party services such as:
• telephony and SMS providers (e.g., Twilio/LeadConnector)
• payment processors (e.g., Stripe)
• email and analytics providers
• social platforms (e.g., Meta / Google / Instagram)
6.2 Your use of those services may be subject to their own terms and conditions. You are responsible for reviewing and complying with any applicable third-party terms.
6.3 We do not control third-party services and are not responsible for outages, changes, price increases or interruptions caused by them.
6.4 Some services (such as SMS, phone calls, email volume, domains or other add-ons) are billed on a usage basis in addition to your Subscription fee. Any such charges will be shown in your billing portal or invoice.
7. Data, Privacy & Customer Information
7.1 You own the customer data and content you upload or store in the Platform (Customer Data).
7.2 You are responsible for:
a. collecting Customer Data lawfully;
b. having your own privacy policy for your business; and
c. getting any consents you need from your clients to store and contact them.
7.3 Our Privacy Policy explains how we handle personal information. By using the Platform, you agree to that policy.
7.4 We may access and process Customer Data only to operate the Platform, provide support, maintain security, and comply with legal obligations.
8. Intellectual Property
8.1 We own all rights in the Platform, including our templates, workflows, automations, designs, branding and documentation (ZYNLA IP).
8.2 Your Subscription gives you a licence to use the Platform and ZYNLA IP inside your ZYNLA account for your business. It does not transfer ownership to you.
8.3 You must not copy or export ZYNLA’s proprietary templates and setups to other software or agencies.
8.4 You retain ownership of your own branding, logos, images, copy and other content you upload (Your Content). You grant us a licence to host and display Your Content as needed to operate the Platform and provide the Services.
9. Cancellation & Termination
9.1 You may cancel your Subscription at any time from your billing portal or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period.
9.2 We may suspend or terminate your access to the Platform if you:
a. fail to pay fees when due;
b. seriously or repeatedly breach these Terms; or
c. misuse the Platform or act unlawfully or abusively towards our staff or other users.
9.3 After cancellation or termination, your access to your Account will end, and we may delete your Account data after a reasonable period, except where we are required by law to keep certain records.
10. Warranties & Disclaimers
10.1 We provide the Platform on an “as is” and “as available” basis.
10.2 We do not promise that the Platform will be error-free, uninterrupted, or suitable for every purpose.
10.3 You are responsible for checking that the Platform’s features suit your business and for testing your own automations, campaigns and workflows.
11. Limitation of Liability
11.1 To the maximum extent permitted by law, our total liability to you for all claims arising out of or in connection with the Platform or these Terms is limited to the Subscription fees you paid to us in the 1 month immediately before the event giving rise to the claim.
11.2 We are not liable for:
a. loss of profit, revenue, customers, opportunity or goodwill;
b. loss or corruption of data; or
c. any indirect or consequential loss.
11.3 Nothing in these Terms limits your rights under the Australian Consumer Law that cannot lawfully be excluded.
12. Changes to these Terms
12.1 We may update these Terms from time to time.
12.2 If we make material changes, we will notify you by email or inside the Platform.
12.3 Your continued use of the Platform after the updated Terms take effect means you accept the changes.
13. General
13.1 These Terms are governed by the laws of VIC, Australia, and the courts of that place have non-exclusive jurisdiction.
13.2 If any part of these Terms is found invalid or unenforceable, the rest of the Terms remain in full force.
13.3 These Terms, together with our Privacy Policy, form the entire agreement between you and ZYNLA in relation to the Platform.
13. PHONE SYSTEM, CALL RECORDING & TRANSCRIPTION
13.1 The Platform includes an optional phone system that allows you to make and receive calls, send SMS/MMS, and (if enabled) record or transcribe calls. These features are provided through our telecommunications and infrastructure providers (for example, GoHighLevel and their underlying phone partners).
13.2 Call recording and call transcription are not enabled by default. You may request that we enable these features in your ZYNLA account, or you may enable or disable them yourself (where settings are available to you).
13.3 You are solely responsible for ensuring that any use of call recording and/or call transcription features complies with all laws that apply to you, your staff, and your callers. This includes, without limitation, any Australian State or Territory surveillance and listening devices laws or equivalent laws in your jurisdiction, which may require:
(a) notifying callers that the call is being recorded or transcribed;
(b) obtaining consent from one or more parties to the call; and
(c) providing alternatives where a caller does not wish to be recorded.
13.4 By asking us to enable call recording or call transcription, or by using those features, you warrant and represent that:
(a) You have obtained, and will continue to maintain, all necessary consents and permissions from your staff, contractors, and callers; and
(b) Your use of these features will not breach any Applicable Law, Privacy Laws, or industry codes.
13.5 You acknowledge and agree that:
(a) Call recordings and transcriptions are generated and initiated by you and your users, not by ZYNLA.
(b) We do not monitor your calls in real time, and we do not provide legal or compliance advice; and
(c) It is your responsibility to configure your workflows, prompts, and notices so that callers are properly informed where required.
13.6 Call recordings and transcriptions may be stored within the Platform or with our telecommunications/infrastructure providers for as long as reasonably necessary to provide the services to you, or as required by law. You are responsible for managing any retention periods, deletions, and exports available to you in your Account.
13.7 To the maximum extent permitted by law, we are not liable for:
(a) your failure to notify or obtain consent from callers;
(b) any unlawful or unauthorised recording or monitoring of calls by you or your users; or
(c) any claims, complaints, regulatory investigations, penalties, or losses arising from your use of call recording or transcription features.
13.8 You agree to indemnify and hold us harmless from any claims, losses, damages, costs or expenses arising out of or in connection with your use of call recording or transcription features, including any alleged breach of privacy, surveillance, or communications laws.